Terms and Conditions
Last updated: [Insert Date]
Welcome to Outwell Zone! These Terms and Conditions govern your use of our website and purchases of our outdoor equipment and accessories. By accessing our site or making a purchase, you agree to these terms.
1. Website Use and Intellectual Property
1.1 Access and Eligibility
Our website is intended for customers aged 18+ who purchase outdoor gear for personal use. You must provide accurate information when creating an account or making purchases.
1.2 Intellectual Property
All content on outwellzone.com, including text, images, logos, and product designs, is owned by Outwell Zone or our licensors. You may not reproduce, distribute, or create derivative works without our express permission.
User Responsibility: You agree not to misuse our website content or attempt to access restricted areas of our systems.
2. Products and Services
2.1 Product Descriptions
We sell high-quality outdoor equipment including tents (family, festival, backpacking), awnings, camping furniture, and accessories. While we strive for accuracy, product colors may vary slightly due to monitor settings.
2.2 Product Availability
All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.
2.3 Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Food items
- Electrics with broken packaging seals
- Custom-made products
3. Orders and Payments
3.1 Order Process
When you place an order, you’re making an offer to purchase which we may accept or decline. We’ll send an order confirmation email upon receipt.
3.2 Payment Methods
We accept:
- Visa
- MasterCard
- JCB
- PayPal
You authorize us to charge the full amount to your selected payment method.
User Responsibility: You must provide accurate payment information and have sufficient funds for purchases.
3.3 Pricing
All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.
4. Shipping and Delivery
4.1 Processing Time
Orders are processed within 1-2 business days (excluding weekends/holidays).
4.2 Shipping Options
We offer:
- Standard Shipping: £12.95 via DHL/FedEx (10-15 business days after dispatch)
- Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)
4.3 Delivery Areas
We ship worldwide except to certain Asian and remote regions. International customers may face customs delays or fees.
User Responsibility: You must provide a complete, accurate delivery address. We’re not responsible for delays due to incorrect information.
5. Returns and Refunds
5.1 Return Policy
You may return most items within 15 days of delivery if:
- Item is unused and in original condition
- All tags are attached
- Original packaging is included
5.2 Return Process
Contact us at [email protected] with your order details to initiate a return. You’re responsible for return shipping costs unless the item is defective.
5.3 Refunds
Refunds are processed within 5 business days of receiving your return. Original shipping fees are non-refundable.
6. Liability and Disputes
6.1 Product Use
Our products are designed for recreational outdoor use. We’re not liable for improper use or failure to follow manufacturer instructions.
6.2 Limitation of Liability
Outwell Zone’s total liability for any claim related to our products or website shall not exceed the purchase price of the item in question.
6.3 Governing Law
These terms are governed by English law. Any disputes shall be resolved in courts located in Derby, UK.
7. Privacy and Data Protection
Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.
8. Changes to Terms
We may update these terms periodically. The latest version will always be posted on our website with the effective date.
9. Contact Us
For questions about these Terms:
Outwell Zone
94 Ashbourne Rd, Derby, GB DE6B 5PR
Email: [email protected]
Phone: +44